Enterprise CRM Integrations

Project Overview

At Rolustech, I started my career maintaining and enhancing enterprise CRM integration products that connected SugarCRM and SuiteCRM with essential business services. These integrations enabled organizations to streamline workflows by connecting their CRM systems with payment processing (Stripe), cloud productivity tools (Google Workspace), telephony systems (Twilio), e-signature platforms (DocuSign), and email services (SendGrid).

Working as a Software Engineer, I maintained established integration products, handled new client requirements, and delivered customizations that served diverse clients across industries, learning to balance technical implementation with business requirements while collaborating with cross-functional teams in an agile environment.

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Key Products

RT SugarStripe

Payment processing integration connecting Stripe with SugarCRM/SuiteCRM for seamless transaction management.

RT GSync

Google Workspace integration syncing Docs, Calendar, and Drive with CRM data for unified productivity.

RT Telephony

Twilio-powered telephony integration enabling call logging, recording, and customer communication tracking.

RT DocuSign

E-signature integration streamlining document workflows and contract management within the CRM.

RT SalesMap

Geographic visualization and mapping tools for sales territory management.

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My Role & Contributions

Software Engineer

This role marked the beginning of my software engineering career, where I learned to maintain production-grade integrations, work directly with clients to understand their needs, and collaborate within agile teams to deliver customized business solutions.

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What I Did

Integration Maintenance & Enhancement

Maintained and updated existing integrations with third-party APIs including Google, Stripe, Twilio, DocuSign, and SendGrid within SugarCRM and SuiteCRM platforms. Enhanced established connections, resolved issues with authentication, data synchronization, error handling, and rate limiting across different service providers.

Client Customization & Requirements

Worked directly with clients to assess business requirements and deliver customized solutions based on existing integration products. Translated client needs into technical specifications and implemented customizations, ensuring integrations aligned with their specific workflows and business processes.

Full-Stack Development

Implemented new features and updates using PHP for backend CRM logic, JavaScript and React for frontend interfaces, and worked with Node.js for integration middleware. Enhanced and maintained responsive UIs using HTML5, CSS3, and Bootstrap.

Agile Collaboration

Facilitated scrum ceremonies including sprint planning, backlog grooming, daily standups, sprint reviews, and retrospectives. Collaborated with project managers to set realistic coding milestones for pre-release software development.

Version Control & Deployment

Managed code using Git and GitLab, following established workflows for code reviews, branching strategies, and deployment processes.

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Technologies

Backend: PHP, Node.js

Frontend: React, JavaScript, HTML5, CSS3, Bootstrap

CRM Platforms: SugarCRM, SuiteCRM

APIs: Stripe, Google Workspace, Twilio, DocuSign, SendGrid

Tools: Git, GitLab

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Conclusion

Rolustech provided the foundation for my software engineering career, teaching me how to maintain and enhance production integrations, work with clients, and deliver customized solutions in a professional environment. This experience maintaining established products, handling client requirements, and working with API integrations, combined with agile methodologies, gave me the versatility to later transition into Web3 development. Working on production systems serving real businesses taught me the importance of code quality, thorough testing, and understanding user needs—skills that have remained invaluable throughout my career.